FAQs
Find quick answers to the most common questions about our courier and freight services.
How do I create an account?
Simply select “Sign Up” on our website and fill in your details. You’ll receive a confirmation email with your Package Plus Xpress shipping address and account number.
What is my Package Plus Xpress address?
Your Package Plus Xpress address is the location where all your online purchases should be shipped before being forwarded to Jamaica. This allows us to receive, scan, and prepare your packages for delivery.
How often do shipments arrive in Jamaica?
-
Air Freight: 2–3 times weekly (delivery within 3–5 business days).
-
Sea Freight: Weekly shipments (delivery within 7–10 business days).
Delays may occur due to customs clearance or third-party carriers.
When will I be notified about my package?
We’ll send you an email notification within 1 business day of your package being scanned at our Miami warehouse. You can also check your portal for real-time updates.
How do I track my packages?
Log into your Package Plus Xpress portal or use your tracking number on our website. You’ll also receive status updates by email.
Are my packages insured?
Yes, all packages include basic insurance coverage. Additional insurance can be purchased for high-value items at your request.
When do I have to pay customs duties?
Duties and taxes are applied to shipments with a value above USD $100, as required by Jamaican Customs. Package Plus Xpress will handle all customs processing on your behalf.
How will I know my charges?
An invoice with all fees (shipping, handling, duties if applicable) will be emailed to you before delivery.
What payment methods do you accept?
We accept cash, debit/credit cards, and local payment options at our branches.
Can someone collect a package on my behalf?
Yes — just add their name and ID details in your customer portal. They will need to show valid ID when collecting.
What items are restricted or require special handling?
Restricted items include:
Paint & aerosols
Nail polish & perfumes
Batteries & e-cigarettes
Deodorant sprays, dry shampoo
These are considered HAZMAT goods and may require special packaging or monthly shipping.
What are your operating hours?
Kingston – Mon–Sat: 10am–6pm
Our Miami warehouse is open Mon–Fri: 9am–5pm (EST).
Our Process
Steps to Your Hassle-Free Delivery
1. Sign Up
Create your free Package Plus Xpress account to get your U.S. shipping address.
2. Shop & Ship
Shop from any online store worldwide and ship to your Package Plus Xpress address.
3. We Deliver
We manage customs, logistics, and last-mile delivery, getting your package into your hands safely and quickly.